Is the shop open?
Yes! Since opening our Craft & Local Beer Wine & Spirits department, as an 'off-licence' we are on the Government's list of 'Essential Shops'. Our Lymington shop is OPEN Monday to Thursday 10.30am-6.30pm / Friday & Saturday 10.30am-7.30pm. However, we are still operating our 'CLICK & COLLECT' and NEXT DAY LOCAL DELIVERY (Except Sunday) services for those that need it. We are closed on Sundays.
Is the shop Coronavirus safe?
We are taking all steps possible to keep our shop as safe as we can by regularly cleaning the countertops, shelving and handles, as well as providing hand sanitizer upon entry. We are personally washing our hands and sanitizing regularly and cleaning any products which enter the shop. We have sneeze guard screens up all along our counter to safeguard both our customers and ourselves. We are currently unable to offer samples of e-liquids or the general handling of goods. We ask that all customers wear a face covering in our shop.
Do I have to wear a mask?
Yep! Current Government guidelines state that masks should be worn in all retail shops at the moment. So please do wear an appropriate face covering. We appreciate your cooperation at this time.
How can I make an order?
You can place orders via our online store at where most of our products are available.
You can give us at call the shop Mon to Sat 11.00am until 6.00pm to place an order on 01590 670101 or you can email us at and we will try our best to fulfil your order.
You can also contact us via Facebook Messenger with any enquiries or orders requests.
Is there a minimum order for delivery? And where do you deliver to?
For FREE next day local delivery (Within 5 miles of SO41 8DW) minimum order is £12.99 (0.99p delivery charge applies under £12.99 - £1.49 delivery charge outside of area up to 15 miles of SO41 8DW).
We are not currently fulfilling orders beyond a 15 mile radius of our Lymington shop.
How do I mix my E-Juice?
100ml bottles of juice come with two 10ml bottles of nic shots (18mg). Simply add the two small bottles into the large bottle and shake to create around 3-4mg strength E-Juice.
50ml bottles of premium juice come with one 10ml bottle of nic shot (18mg). Add half the small bottle to create around 3-4mg strength E-Juice.
50ml bottles of Visual Vape E-Juice come with four bottles of your chosen strength nic shots. Add ALL FOUR small bottles to the large bottle to create your chosen strength of E-Juice.
What if I need advice?
Give us a call during opening hours on 01590 670101, drop us an email at and we'll try to advise you the best we can. Or drop us a message on our Facebook page at
Does vaping pose a risk from the coronavirus?
There has been no data to suggest that vaping puts anyone at any greater risk from the coronavirus. Although some products are manufactured in countries affected by the virus, the travel time from factory to store to the customer all but eliminates the risk of the virus being present on the goods.
We recommend cleaning your vape products regularly from the moment you unpackage them. Use disinfectant products to wipe down your mods and kits and submerge tanks and all non-electrical components in warm soapy water. Most importantly, never allow other people to handle your vape device and associated products.
How can I contact you?
Either email us at , call us during opening hours on 01590 670101 or contact us via our Facebook page at https://www.facebook.com/visualvape/