top of page

Returns Policy

For any undamaged & unused product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Also, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: 
Vape Juice bottles that have been opened or have a broken seal.
Coils that have come into contact with liquids. 

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to customers and customers will be responsible for the return shipment of the product to us.

CONTACT US with any returns and/or refund/exchange queries:

Visual Vape

36 Milford Road



SO41 8DW

Tel: 01590 670101


bottom of page